Citybox is thrilled to announce the launch of meeting room bookings directly on their website. Addressing the common frustrations of scheduling, this new solution offers a seamless, efficient and user-friendly experience for busy professionals. 



In today&#8217;s fast-paced world, the traditional method of booking meeting rooms often involves tireless back-and-forth communication. Recognizing this challenge, Citybox sought to eliminate these challenges, allowing guests to secure meeting rooms effortlessly. 



“Citybox is committed to providing solutions that simplify the lives of our guests,” said CMO, Dorthea Berge. “Our new platform is designed to take the hassle out of booking meeting rooms, so our guests can focus on what truly matters – their meeting agendas.”



Key Features of the solution:



<ul class="wp-block-list">
<li>Simplified Booking Process: Guests can book meeting rooms directly through the website with just a few clicks. Select hotel, choose meeting room size, book your slot, and you’re all set.</li>



<li>Easy Payment System: The platform simplifies the payment process by allowing users to easily book their meeting rooms and receive an invoice. This ensures a smooth transaction without immediate payment hassles.</li>



<li>User-Friendly Design: With an intuitive interface, users can navigate the platform easily, saving time and reducing stress.</li>



<li>Comprehensive Amenities: Citybox meeting rooms come fully equipped with the latest technology. Additionally, guests can enjoy food and beverage services from the local partners at each hotel, ensuring a comfortable and productive meeting environment.</li>
</ul>

Meeting room booking made easy

The hotel chain Citybox is launching self-developed check-in terminals in collaboration with tech-company Heisenbug. The terminals, which are designed to manage the guest journey from check-in to check-out, marks another step in Citybox&#8217;s goal to offer the most seamless customer experience in the industry.



It&#8217;s been many years since Citybox was the first hotel chain in Norway to replace the traditional front desk with check-in terminals. Last year, the company launched the first part of its new guest journey as part of a comprehensive rebranding of the company. Now the hotel chain has taken the next step and is launching its own check-in terminals in collaboration with Heisenbug.



<h2 class="wp-block-heading">Terminals adapted to our guest journey</h2>



-&#8220;Since its inception, Citybox&#8217;s concept has been rooted in the fact that a traditional reception is unnecessary, expensive and an annoying time thief for guests. Over time, we have had different check-in terminals, but now we have finally taken a step further and developed our very own terminals, adapted to our needs and our idea of how the guest journey should be,&#8221; says Eivind Hjulstad, CEO of Citybox.



Technology company Heisenbug has been responsible for the actual development, in close collaboration with Citybox and employees from all departments. The design of the terminal and furniture was done by the hotel chain&#8217;s own Head of Interior &amp; Design, Kristine Holtås.



The terminal currently handles everything from check-in, check-out and payment, as well as enabling luggage storage on both arrival and departure. The terminals also facilitate ID scanning, and further functionalities are already in the pipeline. If guests experience challenges in one of the processes, the terminals themselves notify hotel staff. The aim is for hosts to show up before the guest has even realized that they have a challenge.



<h2 class="wp-block-heading">Seamless from start to beginning</h2>



These kiosks are more than just check-in; they perform almost every task a traditional front desk does, ensuring a user-friendly experience with associated efficiencies that have been measured and verified to be completed in under 50 seconds. This not only contributes to an improved guest experience, but also to the optimization of hotel operations for Citybox,&#8221; says Tibor Mæhlum, Head of Business at Heisenbug.



With the introduction of new check-in terminals, Citybox builds on its vision to revolutionize the guest experience, a vision that has stood firm since the removal of the traditional front desk. The aim of the project has been to create a terminal that handles the customer journey in a fast and safe way. The current record for check-in is now 43.2 seconds.



&#8220;We&#8217;ve looked at every step of a guest journey and compressed it in the most seamless way to give our guests a safe, easy and, not least, super-fast check-in at our hotels. If there was a world record for fast check-in, I&#8217;m sure one of our guests would hold that record,&#8221; says Eivind Hjulstad, CEO of Citybox.



&#8220;Thinking outside the box has led us to set a new standard for efficiency and usability in the check-in process, and this is just the start,&#8221; says Eivind Hjulstad, CEO of Citybox.



The new check-in terminals are in operation at all the hotels, and will also be present at Citybox Stockholm and Citybox Brussels, which are both due to open the summer of 2024.

The hotel chain Citybox is launching self-developed check-in terminals in collaboration with tech-company Heisenbug.

Citybox launches check-in terminals with Heisenbug

Welcome to the south of Norway! Kristiansand is known for its beautiful coastline, sunny beaches and charming people. In the city you can find several great restaurant, lovely nature and a relaxing atmosphere that makes Kristiansand the perfect holiday destination. Just outside the city you&#8217;ll also find Kristiansand Zoo, the perfect place to spend the day for families. 



<h2 class="wp-block-heading">Citybox Kristiansand Lite</h2>



Our hotel in Kristiansand is located in the middle of the city with walking distance to everything. Here you are never far away from restaurants or shopping opportunities. Enjoy the day as a proper tourist! Walk in the cozy streets, take a swim on the city beach and come back and relax on your comfortable room at Citybox when the day is done. 



Remember that you can always ask our hosts or check out our <a href="https://cityboxhotels.com/guide/citybox-kristiansand-lite">Guide</a> for tips on what to explore while you&#8217;re visiting the city. 



<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1024" height="560" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/202278438.jpg" alt="The facade of Citybox Kristiansand Lite, our hotel in Kristiansand. " class="wp-image-2586" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/202278438.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/202278438-300x164.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/202278438-768x420.jpg 768w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

Picture of Kristiansand city centre, taken by Gunnar Ridderstrøm

Hotel in Kristiansand

Antwerp is a city that is known for its beautiful architecture, history and cultural diversity. Our hotel gives you the perfect basis to explore Antwerp&#8217;s charm! In addition to its history the city is known for trendy fashion, delicious snacks like waffles and chocolate, and its beautiful river area. This is really a city where you can enjoy the mix of old fashioned charm and modern impressions. 



<h2 class="wp-block-heading">Citybox Antwerp</h2>



Our modern hotel in Antwerp gives you a comfortable refuge when you&#8217;re done exploring the citys adventures for the day. Located in the middle of the city center you can easily navigate to the city&#8217;s many attractions. The central station is only a quick walk away, perfect if you want to explore long distance destinations. 



Remember that you can always ask our hosts or check out the <a href="https://cityboxhotels.com/guide/antwerp">Guide</a> for tips on what to explore next. 



We hope you enjoy your stay at Citybox Hotels Antwerp! 



<figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="1000" height="667" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/220506_AntoineDeckers_CityboxAntwerp_LD_29.jpg" alt="Picture of double rooms at Citybox Antwerp, our hotel in Antwerp. " class="wp-image-2580" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/220506_AntoineDeckers_CityboxAntwerp_LD_29.jpg 1000w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/220506_AntoineDeckers_CityboxAntwerp_LD_29-300x200.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/220506_AntoineDeckers_CityboxAntwerp_LD_29-768x512.jpg 768w" sizes="(max-width: 1000px) 100vw, 1000px" /></figure>

Image of Grote Markt in Antwerp with a sculpture in front of it.

Hotel in Antwerp

Welcome to our modern hotel in Helsinki! Only a short metro-ride away from the city center. The metro stop is just by the entrance to the hotel, so either way you&#8217;re never far away from exploring the city. 



<h2 class="wp-block-heading">Citybox Helsinki</h2>



Our brand new hotel in Helsinki is the perfect choice for your travel. We are an affordable hotel, but that doesn&#8217;t mean that we compromise on quality! With a Scandinavian design in mind, our hotel provides a seamless experience from check-in to check-out. The high quality beds makes sure you always have a good night sleep, so that you are ready to explore the city the next day. 



Helsinki is a town that&#8217;s rich on culture, museums, trendy store and restaurant. When you are staying at our hotel you can always asks our hosts or check out the <a href="https://cityboxhotels.com/guide/helsinki">Guide</a> for tips on new adventures to explore. 



Whether you are here for business or pleasure, our only wish is that you have the best experience! Welcome to our hotel in Helsinki. 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="641" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-1024x641.jpg" alt="Picture of the facade of Citybox Helsinki, our hotel just outside the city center. " class="wp-image-2575" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-1024x641.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-300x188.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-768x481.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-1536x962.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Hel_1-1-2048x1283.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

Photo of Helsinki. Several colorful buildings by a pier near the water.

Hotel in Helsinki

Welcome to the charming and beautiful city of Tallinn! Centrally located by the harbor you will find our hotel. A modern designhotel that gives you a comfortable base with easy access to the city&#8217;s many attractions and cultural experiences.



<h2 class="wp-block-heading">Citybox Tallinn</h2>



Welcome to our modern designhotel in Tallinn. The brand new hotel opened in 2020 and has since welcomed many guests from around the world. 



To explore the city you can simply just step outside the hotel! Tallinn has a rich history and you can visit many cultural attraction, and of course &#8211; get (several) delicious snacks on the way. It&#8217;s only a 5 minute walk from the Old Town and there you really get to explore Tallinn&#8217;s history. 



Whether you are in town for business or pleasure you always have a comfortable base at our hotel. With focus on an easy and simple check-in and check-out, and a great location we hope that you will have a memorable experience when visiting the capital of Estonia. 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="769" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-1024x769.jpg" alt="Picture of facade of Citybox Tallinn, our hotel in the centre of the city." class="wp-image-2571" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-1024x769.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-300x225.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-768x577.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-1536x1154.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/Citybox_Drone_08.09.22_23-2048x1539.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

Photo of Tallinn city. Old buildings made of brick.

Hotel in Tallinn

Are you visiting the capital of Norway? From shopping to concerts and culinary experiences, Oslo offers a range of opportunities &#8211; whatever your purpose. We have a hotel in the middle of Oslo city center, so you are always close to everything you need! 



<h2 class="wp-block-heading">Citybox Oslo</h2>



Welcome to our modern designhotel, only a three minute walk from Oslo central station. From the hotel you have easy access to Oslo&#8217;s diverse culture, shopping and fantastic dining experiences. 



Our rooms are designed with a focus on comfort and functionality, which gives you a calm oasis after a long day of exploring the city. Whether you take the tram right outside the hotel or choose to walk, you are never far away from well-known attractions like the Opera House, Aker Brygge and the Royal Palace. Remember that you can always ask one of our hosts or check out our <a href="https://cityboxhotels.com/guide/citybox-oslo">Guide</a> for tips on new places to explore! 



With comfort and a practical location in Oslo our goal is to always ensure that you have a memorable experience when staying at our hotel. Welcome to a pleasant stay! 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="783" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-1024x783.jpg" alt="Picture of the facade of Citybox Oslo, our hotel in Oslo. " class="wp-image-2567" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-1024x783.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-300x229.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-768x587.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-1536x1175.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC05127-2048x1567.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

Overview of Oslo city center in the sunset.

Hotel in Oslo

We have two hotels in Bergen, both within a short distance to the city center. Whether you are visiting the city to explore its history, for business or just to enjoy the beauty, our hotels are the perfect starting point. Welcome to a stay filled with comfort, hospitality and unforgettable experiences. 



<h2 class="wp-block-heading">Citybox Bergen</h2>



Citybox Bergen is just a few minutes walk from the busy streets of the city center. Just outside the hotel doors you can find a convenience store. With an ideal location in the city you have easy access to all of the citys most popular attractions. After a long day of exploration you can relax in our chill-out areas, or enjoy the comfortable bed in your room. 



Regardless if you&#8217;re here for business or pleasure, our hotel in Bergen is the perfect choice if you are seeking a practical and comfortable base in the middle of the city. 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="684" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-1024x684.jpg" alt="Picture of facade of Citybox Bergen City, hotel in the middle of Bergen" class="wp-image-2562" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-1024x684.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-300x200.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-768x513.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-1536x1026.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9238-1-2048x1368.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading">Citybox Danmarksplass</h2>



Welcome to our charming hotel at Danmarksplass in Bergen. Our hotel is the perfect starting point to explore everything Bergen has to offer. With easy access to public transportation and within walking distance for the city center, it&#8217;s easy to explore the citys culture, shopping and local attractions. The hotel is only 35 minutes from Bergen Airport. 



From our hotel at Danmarksplass you are surrounded by a number of restaurants, cafés and local stores that gives you a sweet taste of the local atmosphere. In the summertime you can even walk right down to the city beach at Møhlenpris for a quick swim! 



<figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="684" src="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-1024x684.jpg" alt="Picture of facade of Citybox Danmarksplass, a hotel just outside Bergen city center" class="wp-image-2563" srcset="https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-1024x684.jpg 1024w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-300x200.jpg 300w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-768x513.jpg 768w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-1536x1026.jpg 1536w, https://cityadmin.heisenbug.dev/wp-content/uploads/2024/01/DSC9308-2048x1368.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

Image of Bryggen Hanseatic Wharf. Old buildnings next to the water.

Hotels in Bergen

Hotel property with 246 rooms in central Brussels. The hotel will be the chain’s second in Belgium and is set to open during the first half of 2024. With the hotels now signed, Citybox Hotels will almost double the number of rooms from 1126 to 2096.



-Signing a hotel of this size and in such a good location in Brussels is a big breakthrough for Citybox Hotels. Finding a property like this is something we have been working on for years. We are very proud of signing Citybox Brussels and that it is happening in collaboration with such a large and professional player as Pandox. Now we can’t wait to bring the Citybox concept to yet another European city, states Martin Smith-Sivertsen, Head Chairman of Citybox Hotels. &nbsp;



“It feels very good to start a cooperation with Citybox. It is an expansive and ambitious operator with a distinct and modern concept in the budget segment. The hotel concept suits the hotel property very well and attracts a different type of demand compared to our other hotels in Brussels. The lease is attractive with good minimum levels and proves well how Pandox’s active model for value creation works in practice”, says Liia Nõu, CEO of Pandox.



<h3 class="wp-block-heading">Opening in 2024</h3>



Citybox Brussels is the first cooperation between Citybox Hotels and Pandox. The hotel will open in the property currently operated by NH Brussels Louise, which Pandox acquired earlier in 2022. NH will continue to operate the hotel until the start of renovations in April 2023. Renovations will cover all parts of the property, including BREEAM certifications. The hotel is set to open in the first half of 2024 under the Citybox brand. The lease runs over 25 years with an option for a further 10 years.&nbsp; &nbsp;



“This is the first time we will open a hotel without the property being a new build or going through a total renovation. Taking over an existing hotel property enables us to grow more quickly. That makes it easier to fulfil our plan to grow from 6 to 60 hotels. With the signed hotels, we are already at 10, and will go from 1126 to 2096 rooms, says Martin Smith-Sivertsen.&nbsp; &nbsp;



-Our goal is to become one of the leading hotel chains within the budget segment in Europe. With the hotels we currently operate and those we have signed in the Nordic and Benelux countries, we are well on our way, states Smith-Sivertsen.&nbsp; &nbsp;



Citybox Brussels will be the chains second hotel in Belgium after the opening of Citybox Antwerp in August 2021.&nbsp; &nbsp;



-We opened Citybox Antwerp in the middle of the pandemic. Despite this, the hotel has delivered great results. We expect to see green numbers in the first full year of operation. So far this year, it has had an occupancy of 72%, which is well above the city average, says Smith-Sivertsen.&nbsp;

Image shows the outside of Citybox Brussels.

Citybox doubles the number of rooms!

Despite hard times, Citybox continues the chains planned expansions and signs an agreement with Eiendomsspar for 346 rooms in central Tromsø. When opened, the hotel will be the largest in Northern Norway.&nbsp;



– We are confident that Citybox and the exciting city of Tromsø will be a good match, where we can offer affordable hotel rooms to the market without compromising on quality, says chairman of Citybox, Martin Smith-Sivertsen.



The planned hotel will be part of a larger development of the former Mack-property. It will consist a market street with restaurants, offices, a school, and a possible Arctic concert hall. The plan proposal will soon be up for consideration in the municipality.



Citybox has, for a long time, wanted to establish a hotel in Tromsø. With a modern concept and a low price level, they, together with Eiendomsspar, want to make Tromsø more accessible for travelers looking for affordable accommodation.



– As a developer, we think long-term, and we are not going to let a pandemic shake our assessment of Tromsø as a tourist destination of the future. Tourism will be an even more important industry for the city once the world can reopen. We are glad to have partnered up with Citybox who runs a modern and future-oriented concept. Soon, the city’s tourism industry can offer guests good quality accommodation at a lower price. This will make it possible for many people to experience Tromsø, says Deputy CEO of Eiendomsspar Sigurd Stray.



At Citybox you won’t find an old-fashioned reception or minibar. Guests check-in and out via terminals, and in this way, they save both time and money while traveling.



-Our concept is all about keeping prices low by offering new, simple, and modern rooms. Modern frequent travelers don’t want to pay for decorative pillows or in-room minibars. We focus on what our guests value the most. A new and modern hotel room with Scandinavian design, a good bed, speedy self-service check-in, and most important of all: value for money, says CEO OF Citybox, Eivind Hjulstad.&nbsp;



<img decoding="async" srcset="https://citybox.no/wp-content/uploads/2021/01/2-1024x684.jpg 1024w, https://citybox.no/wp-content/uploads/2021/01/2-300x200.jpg 300w, https://citybox.no/wp-content/uploads/2021/01/2-768x513.jpg 768w" src="https://citybox.no/wp-content/uploads/2021/01/2-1024x684.jpg" alt="">



2020 was challenging for the hospitality industry. With substantial travel restrictions still in place, Citybox is not expecting the start of this year to be easy. Still, they are going forward with the chain’s planned expansion.



– Corona has been difficult for everyone in the tourism industry. Now we can see the light at the end of the tunnel. We strongly believe that the tourism industry, especially in Tromsø, will make a strong recovery after the pandemic, says Hjulstad.

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Dorthea Berge

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