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Frequently Asked Questions

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out!

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

Check-in starts at 15:00, and we can’t guarantee check-in before then (unless you’ve paid for early check-in). However, you can check in early if a room in your category is available. This all depends on when other guests check out, as we need time to clean the room. But we’ll always try our best to prepare your room as soon as possible.

If you do come early, always try to check in at the terminal with your booking number first. If you get your key card, all is good, and you can go to your room. If not – let us know you’re here, and we’ll see what we can do. Our Hosts are always available; if you ring the doorbell by the entrance, they will let you in. Feel free to hang out in our lobby, use our facilities, and leave your bags in the luggage room! We also have free WI-FI, so you can work or surf as much as you like while waiting.

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap, shampoo, and a hairdryer. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

All of our hotels offer extra beds. Check out the page of the hotel you’re staying at to see the prices.

If you have questions about partnerships, sponsorships, and affiliate networking, reach out to us at with your information and offer, and we will get back to you as soon as we can.

Yes, all of our hotels have a self-service laundry room. You will find more detailed information on the hotel pages.

Breakfast is not included. Coffee and snacks can be purchased at the vending machines in the lobby. We also have a guest kitchen equipped with a microwave oven, toasters, and kettles, so you are able to prepare your own breakfast.