From Brussels Airport Zaventem, you can hop on the train headed to Brussels Midi/Zuid Station. Upon arrival, take metro line 2 or 6 towards Elisabeth and get off at Louise Station. From there, Citybox is just a 5-minute walk away. The journey is to take about 45-50 minutes.

For those arriving at Brussels South Charleroi Airport, a direct shuttle bus service by Flibco connects you to Brussels Midi/Zuid Station. Once at the station, take metro line 2 or 6 towards Elisabeth and get off at Louise Station. Citybox is then a 5-minute walk away. This journey takes around 1 hour and a half.

These are both the easiest and the most sustainable choices when traveling from the airport to our hotel.

Guests can use the Interparking car park (https://www.interparking.be/en/find-parking/Stephanie—Louise/), which is just two minutes away from the hotel.

Click here to see if we have any positions available. If you don’t find the position you are looking for, please send us an open application via the form on the page.

We don’t clean your room every day. Housekeeping is done after check-out and once a week during longer stays. This helps us keep our prices low and is also a big plus for the environment! Extra cleaning can be ordered for a small fee, just stop by the Host Office.

We have free Wi-Fi for all our guests; no secret codes or passwords are required! Just connect and surf away.

First off, we are super happy that you’d like to book a stay with us! Unfortunately, you must be over 18 years old to check into Citybox without adult supervision. But don’t worry; we’ll be here waiting for you! 

We gladly accept Visa and Mastercard as payment options both on our website and in the hotels. For prepaid bookings, we also offer Apple Pay.

We do not accept American Express as a payment option, but we do accept it as a guarantee on our website.

Cash payment is accepted across all of our hotels (except for Citybox Helsinki), but you need a valid credit or debit card as a guarantee. This card doesn’t get charged (unless something unexpected happens); It’s primarily intended for security reasons.

Check-in is from 15:00, and check-out time is 12:00. If you want to stay a little longer, let us know. You can stay (by request) until 14:00 for free if you are a Citybox Friend. If you want to stay even longer, you’ll, unfortunately, need to pay for another night as we need time to clean the room before the next guest. You can store luggage with us outside of these hours in our luggage room in the lobby.

You can bring your furry family member for an extra 15€/150NOK/150SEK per night; just let us know in advance. We can’t wait to have them stay with us! We do love all animals, but we must put a leash on it and stick to only one dog or cat per room.

Of course! Extra towels, a water kettle, and extra pillows are available in our Citybox Host Office on the ground floor.

Yes! Our luggage storage is open for all guests before check-in and after check-out. Just ask our hosts at the hotel, and they will help you out! Please note that luggage is stored at the guest’s own risk.

If you have questions about partnerships, sponsorships, and affiliate networking, reach out to us at upgrade@cityboxhotels.com with your information and offer, and we will get back to you as soon as we can.

TVs can be found in the common room on the ground floor, alongside books, board games, and activities such as darts and table tennis. We do have free (and fast) Wi-Fi so you can stream Netflix in your room on your laptop or iPad!

After you book your stay, you will receive a booking confirmation, including a booking number. When you check in, type in your booking number on our check-in terminal, make your payment, and you will receive your key card and room number.

When checking out, type in your booking reference, and leave your key card in the box next to the terminal.

If you need any assistance, ask one of our hosts!

We may be budget-friendly, but we don’t skimp on the essentials! Leave your towels and sheets at home; we’ve got you covered.

If you want to add a member to your sleepover, it will cost €20/NOK200 for an extra bed (baby cot €12/NOK 125) and must be pre-ordered by phone.

At Citybox Hotels, we believe in making sure you have a comfortable and enjoyable stay. That’s why all our rooms are equipped with a comfy bed, a desk and chair, and a modern bathroom with soap, shampoo, and a hairdryer. Some of the rooms also have a small seating area for you to kick back and relax and make yourself at home.

They are amazing, right? We get our beds from www.hildinganders.com which usually only delivers to hotels. However, they carry different brands, and the Jensen bed would be equivalent to the beds we have at the hotel.

Yes, Belgian tap water is considered completely safe to drink!

Brussels is better known for its urban attractions. But there are still some options for outdoor activities. Such as Forêt de Soignes, which is located to the southeast of Brussels and offers various walking and hiking trails. And the Bois de la Cambre, providing opportunities for walks and picnics.

The closest park is the Parc de Bruxelles (Brussels Park), a beautiful green park with water fountains, a forest side, and historical castles. The park is approximately a 10-minute tram ride or a 20-minute walk from the hotel.

There is a self-service laundromat located on the floor -1. Laundry detergent is included in the price and goes into the machine automatically. The price for one wash is 7€, and a cycle in the dryer is 7€. We accept card payments only.  Feel free to request an iron at the host office. In exchange, we kindly ask for an ID card, which will be returned once you’re done using the iron. 

Brød  

The essence of artisanal baking is present at Brød Louise, with bread baked on-site every morning and an irresistible assortment of pastries. Enjoy their delicious sandwiches, reputed to be the best in Brussels, and their exceptional coffee in a warm and modern setting. With 35 seats inside and even more outside, Brød Louise promises a friendly and gourmet experience. 

Brod Café is located on the ground floor next to the hotel entrance. It is open seven days a week, from 7 AM to 3 PM. 

Frank 

Breakfast, brunch, lunch & specialty coffee. 

Frank blends the best of a café and a restaurant. With a focus on sustainability and vegetable-forward dishes, everything on the menu is made from scratch. It offers a sophisticated take on breakfast and specialty coffee. 

Frank Café, located at Chaussée de Charleroi 17 and accessible through the hotel, is open from 7 AM to 11 PM.